常见电话场景下的英文话术

常见电话场景下的英文话术

1.（对方）接起电话

① Hello. XXX speaking. How can I help you?

您好，我是XXX，怎么可以帮到您？

② Good morning/afternoon/evening. This is XXX. How can I help you?

早上好/下午好/晚上好，我是XXX，怎么可以帮到您？

2.自我介绍

① Hello. This is XXX .

您好，我是XXX。

② Hello. My name is XXX.

（正式）您好，我的名字是XXX。

3.找人

① May I speak to XXX?

我可以跟XXX讲话吗?

② I'd like to speak to XXX, please.

我想找XXX。

4.告知来电目的

① I'm calling to ask about xxx.

我打电话是来询问xxx。

② I was wondering if it would be possible to...

我想知道是否有可能...

5.对方不在或正忙

① Could you please take a message? Please tell her/him that…

能否请您留个消息，告诉他……

② When is a good time to call?

什么时候方便我再次来电？

③ Could you ask him/her to call me back, please?

能否转告他请他回电给我？

④ Okay, thanks. I'll call back later.

好的，谢谢，我待会儿再打来。

6.（对方）让你等待

① Hold on.

稍等。

② One moment，please.

请稍等。

③ Could you please hold on a minute？

（正式）请稍等。

7.与买家确认重要信息

① Let me see if I got that right.

让我确认一下我是否正确。

② I'm not sure I understand. Did you mean…?

我不确定我理解到位了，你的意思是...对吗？

8.没有听清买家在说什么

① I'm sorry, I didn't catch that. Could you please repeat yourself?

不好意思，我没听清，您能重复一遍吗？

② Would you mind spelling that for me?

您能把这个拼写一下给我吗？

9.结束通话

① I will keep you updated on our progress.

有新的进展我会及时通知您。

② Thank you for your time. Have a great day!

谢谢，祝您愉快！